Terms & Conditions

In these Terms & Conditions ZETTA HOME SERVICES Limited (a company registered in Ireland with company number 719245) will be referred to as “the Company” and the person ordering the product or service will be referred to as “the customer”.

  1. All the terms of the contract between the customer and the Company are contained in this document and written specifications provided to the customer by the Company on the website. No variation of the terms shall bind either party unless such variation is made in writing and signed by the party to be bound.
  2. Any concession, latitude or waiver allowed by the Company at any time shall be without prejudice to their strict and full rights under this contract and shall not prevent the Company subsequently exercising such rights.
  3. We try to keep information on the website and in marketing materials relevant and up to date. However, such information should be used as a guide only because products and services are frequently updated and changed.
  4. Any reviews or comments made by members of the public on this website are their opinions only and do not form any part of the specification or advice given by the Company about products or services we supply.
  5. Pictures, text, videos and other material contained on the Company’s website(s) and literature are subject to copyright restrictions and must not be copied or reproduced without the written consent of the Company.
  6. Trademarks and other intellectual property of the Company are protected and not to be replicated or reproduced.


  7. All communication between the customer and the Company will be by email. The customer’s email address used by the Company will be the same one supplied by the customer during the ordering process.
  8. When the customer places an order with the Company via the website, the Company will send the customer an email acknowledging the order and stating:
    1. details of what the customer has agreed to purchase.
    2. the total cost.
    3. arrangements for delivery.
    4. the minimum duration of any contract and arrangements for terminating the contract
    5. how and when the customer can cancel an order and who pays for returning goods
    6. an address where complaints can be sent
    7. any guarantees or after-sales services the Company offer
    8. conditions for terminating contracts.

      Delivery of Service

  9. The Company works hard to ensure the service happens on time and with clear correspondence in advance. Notwithstanding this, the customer accepts that sometimes delays occur, and this does not give automatic cause for cancellation.
  10. The customer is responsible for notifying the Company of any local restrictions that could impact the delivery of service, for example local parking restrictions, steep stair climbs, stair climbs longer than 20 steps, on foot carrying distances greater than 30 meters.
  11. The customer agrees to have someone present at the property for when service is scheduled to be carried out.

      Inspection of the site

  12. The customer agrees that all details supplied during the ordering process are true and accurate of what the engineer will see at the site. If, upon physical inspection of the site, it is determined that it is technically not possible to carry out a service as ordered, then the Company will inform the customer of why the service cannot go ahead as ordered and discuss alternative options. In exceptional cases where the Company determines a service cannot take place, no refunds of any kind shall be payable by the Company to the customer.
  13. If, upon physical inspection of the site repairs of items are required which is outside of manufacturer’s warranty, then the Company will inform the customer by providing a quotation. If approved a payment transaction by the customer is to be carried out before additional work is carried out.
  14. The Company reserves the right to decline any order at any time up until completion. Should the Company decline an order, no damages or expenses of any kind whatsoever shall be payable by the Company to the customer beyond the refund of any money already paid in relation to the contract.
  15. Whilst every effort is made to ensure the service timescales agreed during the ordering process are met, the Company reserves the right to delay service for reasons including (for example) fires, strikes, illness, severe weather, lockouts, terrorism, war, and any other causes beyond the control of the Company interfering with its execution or completion of the contract. Time shall not be deemed to be the essence of the Contract.

      Carrying out service work

  16. The customer will need to provide free access to and from the property (both internal and external access will likely be required) on the agreed date and time so that we can carry out the service.
  17. Our Engineers come to work to deliver services in your home. They aim to always treat you courteously and expect you to treat them in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our Engineers. Where an incident of threatening, abusive or violent behaviour towards our Engineers occurs, the Engineer will immediately leave your home and the property made safe and the incident may be reported to the police. Zetta Home Services will not send another Engineer to your home until an investigation and risk assessment has been carried out. Zetta Home Services reserve the right to terminate the contract should the work environment be deemed unsafe for our Engineers.
  18. It is the responsibility of the customer to ensure there is adequate vehicle parking for the engineer to park their van within 25 meters of the entrance to the property. Any charges for parking are to be paid by the customer. If a permit for parking is required, it is the responsibility of the customer to organise the permit or notify the Company of the restriction at least two working days before the engineer/delivery is due to arrive (or at the time of ordering, whichever is sooner).
  19. During the fulfilment of this contract, the customer agrees to provide a safe and respectful workplace for any persons attending the service address. Persons attending a property to carry out work connected with this contract will leave the property if rude, abusive or unsafe conditions are encountered. If this happens, it will be at the sole discretion of the Company if a reattendance is arranged and what the charge for such a reattendance will be. In any event, no refund will be due from the Company to the customer if the site is vacated for reasons of safety, abuse or general rudeness.
  20. Prior to any attendance by the Company, it is the customer’s responsibility to secure any permissions, licences or permits that may be required to authorise the work. Examples of such permit could be a listed building consent, landlord consent or freeholder agreement.
  21. Existing pipework, valves, radiators, and other equipment should all be in working order. If they have been poorly installed or have become faulty any such failure or consequential damage is in no way the responsibility of the company (irrespective of if an engineer working on behalf of the Company has touched them or not).
  22. In the event of carrying out an approved repair when completing the installation of new or upgraded pipework, the route for these pipes should be discussed with the customer and will need to be installed in a way which makes the most functional sense from an engineering poin of view, not simply aesthetic. Pipework may need to be surface mounted and clipped in place. Our engineers will not bury pipework in the walls, under the ground or box the pipework in.
  23. The Company will always try to complete work before 6pm on the day of service but may on occasion need to use a reasonable amount of overtime to achieve completion. It is a condition of this contract that your approval to such overtime is granted, although we will endeavour to minimise any disruption or inconvenience.
  24. Due to the Company’s policy of continuous improvement, the customer shall have the benefit of any modification the Company may make to its procedures, albeit these changes may be made without prior notice to the customer. All illustrations within the company’s website (and any advertising, marketing material or literature) and that of its suppliers are subsequently intended as a guide only.
  25. Whilst all reasonable care will be taken by the Company, it accepts no liability for any damage to existing plaster work, decorations, flooring etc which may be consequent upon the carrying out of the work detailed. Cuts or holes made to allow for equipment will normally be made good but not permanently finished or re decorated. Floorboards will be reinstated or replaced where necessary but special and/or laminated floors cannot be permanently re-fixed. Any carpets which are lifted will be re-laid to the best of our operative’s ability, however, we cannot be held responsible for carpets which have been nailed or glued down. It should be anticipated that an amount of redecoration may be required, this will be the customer’s responsibility and is not included in the price.
  26. The customer understands that during/after any plumbing work carried out by the Company there could be changes in the water pressure in existing plumbing. Whilst the Company will exercise reasonable care in visually assessing the suitability of existing systems/pipework for any likely changes in pressure, the Company will not be liable for any damage caused to existing plumbing installations or any consequential damage caused by the failure or incompatibility of existing pipework, taps, valves, showers, other fittings, or any appliances.
  27. Whilst engineers working on behalf of the Company will take reasonable care not to damage wiring, plumbing and other services at your property, the Company cannot be held responsible for any consequential damage caused to existing services/installations that are not clearly visible.
  28. The Company will not be liable for any damage to your home which is caused as a direct result of structural defects or weaknesses at the service address whether they are visible or not. If you are unsure of the structural integrity of your building, you should engage an appropriately qualified structural surveyor prior to any attendance the Company may arrange in connection with the contract.
  29. The Company will not be liable for any damage to your home which is caused as a direct result of structural defects or weaknesses at the service address whether they are visible or not. If you are unsure of the structural integrity of your building, you should engage an appropriately qualified structural surveyor prior to any attendance the Company may arrange in connection with the contract.
  30. The Company will not be liable for any damage to your home which is caused as a direct result of structural defects or weaknesses at the service address whether they are visible or not. If you are unsure of the structural integrity of your building, you should engage an appropriately qualified structural surveyor prior to any attendance the Company may arrange in connection with the contract.
  31. The engineer will take pictures of your installed equipment and relevant infrastructure for the Company’s auditing process and for our own records. The engineer may also attend with other people including managers, supervisors, trainees or apprentices. From time to time the Company may use pictures of installed equipment for marketing purposes.
  32. During service, our health and safety plan requires the engineer to have access to working communication devices. If for any reason the engineer is unable to get mobile phone reception, the house holder agrees to make available to the engineer access to their telephone and internet connection for no charge.
  33. Upon completion of all physical works at the property, the customer (or their representative) may inspect the work before the engineer departs. Once the Company's appointed engineer is satisfied that the work is complete and the customer (or their representative) has been given the opportunity to inspect, then all works required to fulfil the contract are deemed to have been completed.
  34. In the event of a repair sometimes things do not go to plan with the installation of new equipment. The customer agrees to give the Company and its engineers reasonable opportunities to put things right by providing access to the service address and time to remedy any faults or problems. In addition to this, the customer undertakes to minimise or avoid any losses it may suffer because of the actions (or non-actions) of the Company or the appointed engineer.
  35. New equipment can sometimes not function correctly once first installed (for example a part may have become dislodged internally during transit). The Company works proactively with both customers and product manufacturers/suppliers in such circumstances to rectify the issue as quickly as possible. Sometimes faulty equipment needs refitting which can cause significant delays and inconvenience; the Company will do all that it reasonably can to minimise disruption to the household.
  36. The Company are not liable for any loss of profit, loss of business, business interruption or business opportunity under any circumstances.


  37. Payment is only deemed to have been received once the funds are showing in the Company’s bank account as cleared funds. If the customer instigates an attempt to clawback payments (for example requesting a credit card chargeback) then the Company can pass on any costs and/or losses associated with dealing with and defending such action.
  38. All final invoices issued by the Company to the customer are issued after payment has been made and goods have been installed.
  39. In the event of suspension or cancellation of the work at the request of the customer, or lack of instructions or delay on site caused by matters beyond the control of the Company, any extra expenses thereby incurred, or losses suffered by the Company shall be chargeable to the customer along with a reasonable addition for administration and overhead costs. This condition shall not be construed as to affect any statutory or common law rights of the customer.
  40. The Company reserves the right at its sole discretion to accept or refuse any order placed by the customer until the appointed engineer has inspected the site and accepted the order.
  41. Once the customer selects a service date during the online order process, it's reserved for 10 minutes. To confirm the service date, registering along with the payment needs to be finished by the customer within 10 minutes. If the customer does not complete the payment process within 10 minutes, the company reserves the right to only offer an alternative service slot.


  42. The customer has a right to cancel this contract within 2 days without giving any reason provided the following conditions are satisfied.
    1. Notice of cancellation is actioned on the customers portal.
    2. Notice of cancellation is emailed to customerservice@zetta.ie prior to the engineer attending site on the agreed date.

      Warranty specification

  43. Auxiliary equipment supplied (for example expansion vessels, thermostats) typically benefit from a 1-year parts and labour warranty.
  44. Any workmanship will be done with reasonable skill and care by a suitably qualified person. The installation of pipework, joints, and hand applied seals benefit from a 1-year warranty to include all parts and labour.
  45. You must notify the manufacturer of any warranty claim against equipment or components as soon as reasonably possible once you become aware of the fault with a product.
  46. When the Company re-attend at the customer’s request but no fault is found, or the issue relates to something the Company are not responsible for, then the Company reserve the right to make a reasonable charge to cover costs for such an attendance.