Manufacturer Services
Manufacturers need quick, outside help to fix warranty issues in the field, following RAPEX rules.
Manufacturer Services
Why Choose Zetta?
Gearoid Harvey, MD Zetta, explaining our Manufacturer Services
As a manufacturer, ensuring timely warranty repairs is critical. At Zetta, we provide independent, on-site repair services that meet your company’s RAPEX standards
Onsite warranty repairs
If you are a manufacturer who requires product warranty repairs to be undertaken in the field, you need the issue to be rectified in a timely manner by a company who is independent from the installation process operating under your companies RAPEX requirements. Zetta can provide a service to satisfy these needs.
Indicitive Process
Kick Off Meeting
Map, schedule, analyse, and finalise administrative, operational, and product-specific training workflows.
Issue Reporting:
The manufacturer reports an issue via phone, email, or an online portal.
Assessment:
The field service team diagnoses the problem, either remotely or through an on-site visit.
Repair Execution:
Technicians perform necessary repairs on-site or take the product off-site if required.
Verification:
Post-repair testing ensures the issue is fully resolved.
Documentation
The field service team diagnoses the problem, either remotely or through an on-site visit.
Post Installation Commissioning
If you’re a manufacturer who requires your Heating and/or Ventilation products to be commissioned post installation but the installation teams in the market are not suitably trained or consistent in their approach to commissioning, Zetta are a single entity specifically focused to provide your company with a consistent repeatable commissioning service.
Indicitive Process
Kick Off Meeting
Map, schedule, analyse, and finalise administrative, operational, and product-specific training workflows.
Issue Reporting:
The manufacturer reports an issue via phone, email, or an online portal.
Assessment:
The field service team diagnoses the problem, either remotely or through an on-site visit.
Repair Execution:
Technicians perform necessary repairs on-site or take the product off-site if required.
Verification:
Post-repair testing ensures the issue is fully resolved.
Documentation
The field service team diagnoses the problem, either remotely or through an on-site visit.
Other Zetta Services
Services
Heat Pump
Installations
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